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We're Taking Care of It

In addition to using enterprise-grade hardware vendors such as Cisco, HP, and Dell, INetU delivers expert technical support with on-site 24x7x365 senior-level administrators.

Server Support

INetU's team of experts is looking after all aspects of your server hardware.

• We monitor all aspects of your server hardware. If there is any device failure, we respond with a 1 hour turnaround SLA.
  
  
• To add high availability to your server, we will install and test a redundant power supply, ensuring that if one fails the other will automatically power your machine.
  
  
• We will install and configure RAID so that a hard drive failure will not cause you to lose data or the availability of your system. RAID can also provide a performance boost, when configuring three or more drives into a redundant array.
  
  
• Certified systems administrators work with your team to determine the most cost-efficient way to meet your needs for performance and reliability.
  
  
• When you need to upgrade devices, senior-level technicians are on-site 24x7x365 so we can work with you to find the best time to do your upgrade.

Load Balancer Support

With a load balancer, you can easily add servers to handle increased capacity needs. This also adds high availability to your configuration, because if one server goes down, the others are in place to handle incoming traffic. Here's how we're taking care of it:

• INetU goes a step above traditional hosting providers by working with your needs to get you the right load balancer solution. We don't just load balance your site, we also work with you to develop test pages to verify your load balancer is functioning properly before going live.
  
  
• Our network administrators configure your load balancer using proven specifications that ensure the device is fully optimized. We then work with you to customize the load balancer to meet your specific requirements.
  
  
• We monitor load balancer network connectivity to verify its presence on our network and verify that traffic is being correctly distributed. If an issue arises, a senior-level support specialist is available 24x7x365 to troubleshoot and resolve any problem or make any necessary change.

Firewall Support

Putting a firewall into your infrastructure is one of the most important steps to make your configuration secure.

Having a firewall allows you to restrict who can access your network and what services you offer them, as well as protect your environment and the data on your servers. DMZ-enabled firewalls also allow you to setup secure communication between public and private servers so that private servers aren't open to direct attacks and exploitation.

Here's how we're taking care of it:

• We work with you to establish the firewall rule set that is needed for your configuration. This means that the firewall is exactly as secure as needed.
  
  
• We configure any requested secure tunnels, and work with any outside parties if necessary for site-to-site VPN access.
  
  
• We monitor that the firewall is running and that it's filtering traffic. If there is a problem, or if you need an emergency rule change, a network administrator is available 24x7x365.
  
  
• Our expert support staff will notify you of any discrepancies in your rule set, and recommend proven security best-practices to you.

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